FAQ

Orders move into processing quickly. Contact us immediately with your order number. We will try to help, but changes or cancellation cannot be guaranteed once fulfillment has started.

We send an order confirmation after checkout and a shipping confirmation when the order leaves fulfillment. Use the tracking link in the shipping email; carrier scans can take up to 48 hours to appear.

Use Customer Service and include the order number, item name and clear photos of the item and packaging. Keep all packaging until the case is resolved.

Confirm the shipping address, check around the delivery location and with household members or neighbors, then allow two business days for a delayed carrier scan. If it is still missing, contact the carrier and then our support team.

Contact us when tracking shows the package returning. After it reaches fulfillment and is reviewed, we will confirm the available resolution under the order's shipping and return terms.

Exchange availability depends on current stock and the return service available for your order. Start through Customer Service. If a direct exchange is unavailable, the item may need to be returned under the return policy and reordered.

Allow transit time plus up to seven business days after delivery to the return facility for inspection and processing. You will receive an email when the return is completed.

Restocks depend on availability and are not guaranteed. The product page shows the most current sizes and stock.

A preorder product page shows its estimated shipping window. If an order combines preorder and in-stock items, items may ship separately. Estimated dates can change and updates will be sent to the order email.

Available cards, wallets and installment services appear at checkout and can vary by order value and payment eligibility.

Check the offer dates, minimum spend, eligible products and exclusions. Only one code may apply unless the offer explicitly allows combinations. Enter the code before completing payment.

Prices and promotions can change without notice. Completed orders are normally charged at the price accepted at checkout unless applicable law requires otherwise.

Use the account icon and the same email address used for your account or orders. Follow the one-time code or password instructions shown on the sign-in screen.

Confirm all required address fields, available inventory and payment details. Try a current browser without blocked essential cookies. If the issue continues, send a screenshot through Customer Service without including full card numbers.

Use the unsubscribe link in an email. For SMS, reply with the opt-out keyword provided in the message. Transactional order messages may still be sent when needed.